Help center

How can we help?

Quick answers to common MedLink questions. If you need more help, reach out and our team will respond promptly.

How do I start a new triage session?

From the main dashboard, click “New Triage”, select patient details, and follow the guided prompts to collect symptoms and risk flags.

Can I loop in another clinician?

Yes. Use the “Add collaborator” action inside a triage case to invite another clinician and share notes securely.

Where can I review past cases?

Open the Cases tab in your dashboard to see your history, filters for status, and exports where permitted.

Still stuck?

If the above does not cover it, send us context and we will route you to the right MedLink specialist.