Privacy

MedLink Privacy Notice

We keep patient and clinician data private by design. Here is a concise overview of how we collect, use, and safeguard information on MedLink.

What we collect

  • Account details you provide (name, email, role).
  • Clinical data you enter for triage and scheduling workflows.
  • Technical signals that help us keep the platform reliable and secure.

How we use your data

  • Deliver triage, coordination, and communication features.
  • Improve product quality with de-identified analytics.
  • Detect abuse and protect patient safety with security monitoring.

Your choices

  • Request export or deletion by emailing privacy@medlink.health.
  • Control notifications inside your account settings.
  • Opt out of non-essential analytics where available in-region.

Data security

Data in transit is encrypted with TLS and protected at rest with encryption on our managed infrastructure. Access to clinical data is role-based and logged. If you believe you have found a vulnerability, please reach out so we can investigate immediately.